Customer Relationship Manager     

 

Great opportunity to join a Global company based in Gloucestershire.  The ideal candidate will have experience of international customer service and export, managing a team (10), good IT skills including Excel, reporting and database management.  This is a full-time permanent role, Salary up to £46k + excellent benefits package.

 

 Key Responsibilities:

 

  • Act as primary point of contact for UK Customer Services both internally and externally.
  • Facilitate the delivery of goods or services to customers
  • Inspire the team to exceed customer’s expectations
  • Help train the team on CS practices
  • Mitigate Customer issues and oversee resolution of customer concerns
  • Proactively identify opportunities to automate or streamline processes

 

Specific

 

  • Analyse processes and eliminate inefficiencies
  • Maintain Customer Service department procedures and work instructions
  • Isolate and identify areas for improvement in Customer satisfaction
  • Plan and develop Customer Service initiatives along with VP CS
  • Select, train, and develop staff
  • Investigate customer issues and find solutions
  • Keep the customer service team informed of new products and services offered
  • Analyze KPI data and statistics and communicate to VPCS
  • Monitor Customer Satisfaction Survey information
  • Encourage team to improve knowledge, abilities, and skills
  • Liaise with other departments to ensure Customer’s requirements are understood
  • Help clarify pricing issues and cost discrepancies and ensure updated pricing is in GP or noted for the CS Team to use.
  • Approve UK Customer Service-related expenses and invoices
  • Monitor departmental budget vs. actual data and investigate overspend
  • Manage and approve holiday requests for adequate team coverage.
  • Communicate issues as appropriate to those who can help resolve them.

 

Candidate Specification:

  • Experience managing a customer service team
  • Experience of working in a customer service environment
  • Experience working in an ISO environment. Understanding of the audit process and required documentation. (an advantage)
  • Experience working in global environment and knowledge of export/shipping into other countries
  • Better than average Excel skills
  • Analytical and logical when solving complex issues
  • Assertive
  • Good Communication skills
  • Strong, calm, assured outward appearance
  • Ability to work under pressure

 

Hours: Monday to Friday.

To apply for this role please email an up to date CV to This email address is being protected from spambots. You need JavaScript enabled to view it.  Candidates will need SC clearance and willing to undergo these checks.  

 Please Note:-  Closing date will be the 13th August 2022 and there will be a 2 stage interview process but this will be remote as Manager is US based.

 

 

Public Transport by Train

Ashchurch Train Station, will need to use a Taxi

Public Transport by Bus

Services from Cheltenham and surrounding areas

Parking

Long-term
Bishops Walk Car Park
Oldbury Rd, Tewkesbury

We are specialists in the following employment sectors in Gloucestershire, Worcestershire and Herefordshire

Areas of expertise

Accountant Accounts/Finance Administration
Buyer/Procurement Officer
Customer Service
Engineering
HR
IT/Technical
Management/Supervisor
Office Junior/Trainee
PA/Secretarial
Project Management
Reception
Sales/Marketing
Technician
Warehouse/Assembly

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© First Choice Recruitment, 62 High Street, Tewkesbury, Gloucestershire, GL20 5BJ

© First Choice Recruitment, 62 High Street, Tewkesbury, Gloucestershire, GL20 5BJ