Customer Services Administrator

Our client has undergone considerable growth in the past few years, and they are now looking for a Customer Service Administrator to provide administrative support to the Training & Membership Departments. Training will be given but candidates will need a confident telephone manner and good IT skills. Personal development and excellent benefits offered in addition to salary. C£20k

This role will support the department in the following key activities:

  • Managing customer telephone enquires
  • Processing of email enquiries
  • Liaising with delegates, employers, suppliers and venues
  • Assisting the other Administrators and Training & Membership Operations Manager when necessary.

Hosting Courses Onsite:

  • Taking care of delegates by being an obvious presence in the delegate waiting area for onsite courses
  • Chasing up non-arrivals when trainer has taken all delegates to the course
  • Ensuring late delegates, upon arrival are accompanied to the training room
  • Refreshments for breaks are provided.

Membership Administration:

  • Registration of new members and Membership renewals
  • Knowledge of internal CRM, website and accounts system
  • Analysing and reporting on all customer feedback for membership and training.

Administering Publication (Shop) Orders:

  • Liaising with external suppliers
  • Invoicing
  • Record management on CRM, including tracking numbers
  • Knowledge of FPA products and services.

Membership Website Access:

  • Maintaining web access and providing correct permissions for members
  • Database Maintenance Support
  • Other duties
  • Ad-hoc administration duties as required.

Need to Know:

  • Organisational skills
  • Attention to detail
  • Prioritisation
  • Willingness to be flexible
  • Excellent customer service
  • Competent with the use of Microsoft Office suite of programmes.


  • GCSE’s A-C in Maths & English.

To apply for this role please email an up to date CV to This email address is being protected from spambots. You need JavaScript enabled to view it.  If you require any further information please contact our office on 01684 295400.

First Choice Recruitment Services are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.

We are specialists in the following employment sectors in Gloucestershire, Worcestershire and Herefordshire


PA/Secretarial Customer Service Project Management Accounts/Finance


Recruitment & Employment Confederation

HR IT/Technical Sales/marketing Engineering
Administration Buyer/Procurement Officer Office Junior/Trainee Warehouse/Assembly
Management/Supervisor Reception Accountant Technician

First Choice Recruitment, 62 High Street, Tewkesbury, Gloucestershire, GL20 5BJ Telephone 01684 295400