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Claims Advisor

Tewkesbury. Salary up to £28k doe.

Our client has an excellent opportunity for an experienced Claims Advisor to assist with claims for their client’s health care schemes. The key responsibility is to manage incoming calls, sometimes of a complex health nature, to help and guide customers through the claim process. This role could suit those with office based customer services or claims experience and a keen interest in health – either mental or physical as this role will combine both.

Key duties:

  • Providing excellent customer service to customers.
  • Establish the reason for ill health/injury and identify any underlying causes
  • Managing inbound calls from customer who wish to make a claim
  • Updating the database with accuracy and attention to detail
  • Dealing with claims in the correct manner in accordance with all guidelines.
  • Using questioning techniques to decide the best way forward

We are looking for candidates with outstanding communication skills and a real focus on both cost management and customer service. You will be an excellent listener and able to deal with customers with empathy and understanding.

Key skills & knowledge required:

·         Previous experience of working in an office based customer service role or claims advisor/handler is required – dealing with personal injury insurance would be an advantage

·         Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint

·         Demonstrate confident telephone

·         Adopt an investigatory approach to cases and to ensure that all obstacles are identified and removed where necessary and or appropriate.

·         Demonstrate a professional and respectful approach during all interactions whether this be internal or external

·         An interest in healthy lifestyle’s would benefit this role

·         A degree in a health-related role (psychology, sports therapy, sports science, nutrition) would be an advantage

 

 

Salary – £24-£28k doe. Hybrid work an option after training/probation period.

To apply for this role please email an up to date CV and /or call us for an informal chat.

First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers