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Customer Service Administrator (Tewkesbury)

We are working with an established manufacturing/engineering company in Tewkesbury who, due to expansion, have an exciting opportunity for an experienced Customer Services Assistant. Applicants will need good computer skills, have excellent attention to detail, a good level of numeracy and be confident when liaising with suppliers and customers. 

Job Specification

·         Dealing with customer enquiries via email & telephone

·         Providing information on stock availability & pricing over the phone

·         Processing customer orders  

·         Checking and converting customer quotations

·         Raising sales orders in Sage 200 with correct pricing, carriage charges and noting any special customer requirements

·         Providing order acknowledgments to customers and resolving discrepancies or queries

·         Liaise with finance regarding customer account status

·         Liaise with warehouse/production to follow up outstanding or delayed orders

·         Sending orders to warehouse & engineering departments with any special instructions noted

·         Raising purchase orders on suppliers and providing delivery notes for direct delivery goods

·         Follow up with suppliers for delivery dates on ordered items

·         Collecting full details of new customers and creating an account for them within Sage 200

·         Updating contacts, special prices and memo notes for existing customers

·         Working with customers to identify suitable products for their requirements (training provided)

·         Raising sample requests for customers

·         Support colleagues within customer services and other departments as required

·         Track outgoing parcels, inform customers of delays and obtain proof of deliveries where required

·         Communicate with customers on a regular basis, developing new and building on existing relationships

·         Provide feedback on accounts to sales and management staff

·         Communicate with the external sales team, forwarding information on sales leads and enquiries.

·         Perform additional ad hoc duties as necessary

Ideal Requirements

  • Have strong verbal reasoning/comprehension skills to quickly understand the problems that customers are trying to solve.
  • Have the ability to work quickly but thoroughly in a fast-paced environment
  • Have a high level of attention to detail.
  • Reliable and an effective team worker
  • Have strong organisational skills, able to manage ongoing requirements alongside day to day tasks
  • Have an excellent telephone manner and be confident speaking with customers and suppliers on a daily basis
  • Have strong maths & numerical reasoning skills
  • Be a fast learner, self-motivated and able to organise their own workload with strong time management skills
  • Have a good level of computer literacy and be familiar with the Microsoft Office suite especially Outlook, Word & Excel

 

The successful candidate will be given full training on our systems and products. Prior experience of Sage/CRM systems an advantage but not essential.

Location: Tewkesbury, Gloucestershire.

Hours Per Week: Monday – Friday 37.5 hours per week 8.30am – 5.00pm

Salary: £25K - £27K doe

 

To apply for this role please email an up-to-date CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

We do like to meet all prospective candidates so call us to make an appointment or if you require any further information, please contact our office on 01684 295400.

First Choice Recruitment Services are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.