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Sales Support Administrator

We are recruiting for a well-established leader in the design and manufacture of engineered rubber and plastic solutions for the protection and finishing industries. Our company represents global brands across the UK and Europe, alongside a diverse range of products from leading manufacturers like 3M, Scapa, and Advanced Tapes. Serving a broad customer base, from small regional powder coaters to large multinational OEMs, we are currently seeking a Sales Support Administrator to join our team.

Job Overview:

The Sales Support Administrator will work closely with our sales team and Customer Services Manager to support prospect and existing accounts, manage order processing, and contribute to the growth of our customer relationships. The role involves both outbound and inbound customer communication, product recommendations, and tracking of sales trends.

Key Responsibilities:

  • Reach out to potential accounts identified by the sales team and Customer Services Manager.
  • Gather and record key information from prospects, including details on current suppliers, pricing, and product usage, and report findings to management.
  • Contact existing and potential customers to highlight the advantages of our products and services.
  • Develop a strong knowledge of our products and services in order to advise customers effectively and make suitable recommendations.
  • Track and report on sales trends from existing accounts to assist management in decision-making.
  • Coordinate with quoting staff to ensure accurate pricing information is provided to customers.
  • Follow up on customer quotations and document useful feedback.
  • Process customer orders in Sage 200, ensuring the correct pricing, carriage charges, and special requirements are noted.
  • Support colleagues in Customer Services and other departments as needed.
  • Perform ad hoc duties as required.

Ideal Candidate:

  • Excellent telephone communication skills and comfort engaging with customers and suppliers regularly.
  • Strong verbal reasoning and comprehension skills to effectively sell products and understand customer challenges.
  • High attention to detail and a commitment to accuracy.
  • Reliable, with strong organizational skills to manage multiple tasks simultaneously.
  • Self-motivated with the ability to organize workloads and manage time efficiently.
  • Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable using computers.
  • Prior experience with Sage 200, Sage CRM, or Sage 50 is beneficial, but not essential.

Training: The successful candidate will receive comprehensive training on our systems and products.

Location: Tewkesbury, Gloucestershire
Hours: Monday – Friday, 37.5 hours per week (8:30 am – 5:00 pm, with one hour for lunch)
Salary: £27,000 per year
Bonus: Quarterly bonus based on company performance
Benefits:

  • 22 days holiday plus bank holidays
  • On-site parking

We are looking for a proactive and motivated individual to join our team and help drive the success of our customer support operations. If you’re passionate about delivering excellent customer service and thrive in a fast-paced environment, we’d love to hear from you!